Frequently asked questions

We believe sleep is one of the most influential factors for the balance of mind and body. It is, therefore, one of the basic essentials for those who embrace the ‘Slow Living’ lifestyle anchored in the benefits of balance, informed choices and innovation as evolution.

Product Information

We only use 100% natural, biodegradable prime materials. Even the buttons (corozo and hemp) of our duvet covers are 100% natural and biodegradable.

Egyptian cotton and hemp are natural fibers. Lyocell is a manmade fibre made from the eucalyptus natural cellulose. These three prime materials come from sustainable sources and are 100% biodegradable

Our unique blend makes Marialma’s bed sheets softer with a silky feel. Besides that, they also have the comfort and care elements required from a generation of active people with a health-conscious lifestyle.

The use of Lyocell (a cellulose fibre from eucalyptus trees) with zinc oxide or seaweed embedded into the fibre, grants Marialma’s bed sheets with benefits for the skin health and a freshness that lasts for many days.

And besides that, and in a more practical point of view, because of this Lyocell fiber the smoothness of the fabric makes our bedlinens much easier to be ironed.

Our unique yarn is produced without the use of aggressive chemicals and is made solely from renewable raw materials, making it both eco-friendly and fully biodegradable.

Egyptian cotton is highly regarded by many bedsheet enthusiasts as the best kind of cotton used in making bedsheets and duvet covers. This is because Egyptian cotton has a higher fibre staple length which is achieved due to the favourable conditions in the Nile River, conditions that are perfect for growing cotton. Besides, cotton grown in this region has smoother and stronger yarn.

Because of its higher length Egyptian cotton fibre makes it not to shred so easily and you end up with a much more comfortable sheet.

Hemp bed sheets, are made of 100% hemp yarn, derived from the cannabis sativa fiber, also known as industrial hemp. It is very similar to the flax yarn in terms of look and feel, but with a very different history and agricultural origin. Environmentally friendly, hemp plants tend to grow like weeds, no pun intended, and they naturally repel insects, meaning they do not require harsh chemicals to control growth. Also, hemp can produce up to 600% fibre than flax using the same amount of land.

Hemp was the first plant fibre used to make fabrics and is known for its strength and durability. Because of its natural characteristics, hemp fabrics will live longer than any other and will maintain its shape throughout the years. The more hemp is used, the softer it gets. Hemp doesn’t wear out!

Because of the porous nature of the fibre, hemp fabrics provide healthy environment as they allow our skin to “breath”. The fabric naturally cools and absorbs moisture, so it’s perfect for hot, humid climates, or for anyone who is prone to sweating at night. It also keeps you warm in colder months.  Hemp also has antibacterial properties, it can fight the growth and spread of bacteria. (Cannabinoids, alkanoids, other bioactive compounds or phenolic compounds of lignin may contribute to the antibacterial character of this plant)

Performance fabrics are fabrics that provide added benefits, such as odor-reducing, body temperature cooling, that have antibacterial, anti-inflammatory or skin soothing properties, etc.

There are two types of performance fabrics: coated and engineered fabrics. Coated fabrics have their performances added by applying a coating to an ordinary fabric in the finishing phase of the production process. Engineered fabrics are the “true performance fabrics”, because they are engineered to meet a specific requirement such as antibacterial, for instance. The entire production process since the spinning of the yarn is thought to add a specific benefit. Coated fabrics are more inexpensive than the engineered ones.

When looking for a performance fabric, one should always choose the one with the functionality embedded into the fibre (the engineered one), rather than the more inexpensive coated version.

Please be aware that we do not promise any cure or specific treatment for any skin disease. Our sheets alone do not heal, but can contribute positively to overall improvement of the skin. And they can certainly be a complement if you are already doing some kind of treatment.

Our concern is to improve the quality of our fabric, incorporating proven benefits.

Marialma’s performance cotton bed sheets, are made of the finest long-staple Egyptian cotton and a fiber made with natural cellulose from the eucalyptus tree with  When mixed together they provide us with a long smooth staple that includes the essential trace elements oxide zinc and seaweed. These two natural elements provided to us by nature allow our fabrics to create a healthier environment and protect our skin against the harmful environmental influences which we are exposed to in our daily lives.

Marialma features Lyocell fibers made with patented processes on the bed sheets, which make them perfect for sensitive skin and problems related to body heat and many other insomnia causes. This process incorporates seaweed or zinc oxide firmly into a natural cellulose fiber ensuring that their properties are permanently preserved within the useful life of the bed sheets, regardless of several rounds in the washing machine.

Please be aware that we do not promise any cure or specific treatment for any skin disease. Our sheets alone do not heal, but can contribute positively to overall improvement of the skin. And they can certainly be a complement if you are already doing some kind of treatment.

Our concern is to improve the quality of our fabric, incorporating proven benefits.

Marialma® SENSITIVE ZINC

An innovative fibre based on natural cellulose, which includes the soothing and anti-inflammatory capabilities of the essential trace element zinc oxide, perhaps the ingredient that has the greatest impact on our wellbeing than any other trace element. It is vital for our immune system, sensory functions and metabolism as well as skin regeneration and protection.

Using only high-quality, pharmaceutical grade 4 zinc oxide, Marialma® SENSITIVE ZINC combines zinc’s regenerative and skin protective effects with its hygienic and antibacterial element. It is highly recommended for people with very sensitive skin, babies and sufferers of conditions such as eczema or atopic dermatitis.

Because of its strong antibacterial properties (which helps to make garments stay fresh longer) it stops unwanted odour caused by bacteria, helps to regenerate the skin, to improve the healing of wounds and to reduce inflammation.

Because of its strong antibacterial properties (which helps to make garments stay fresh longer) it stops unwanted odour caused by bacteria, helps to regenerate the skin, to improve the healing of wounds and to reduce inflammation.

  • Strong antibacterial properties.
  • Stops unwanted odour caused by bacteria.
  • High UV protection (up to 50 SPF)
  • Patented technology that ensures long-lasting performance.
  • Soothing and skin friendly, even for the most sensitive skin (approved for baby products).

The fiber is produced exclusively from sustainable raw materials – wood and zinc – using methods that save both energy and resources. The fiber is carbon neutral and completely biodegradable.

Marialma® COSMETIC ALGAE  

The seaweed powder of raw and organic algae from Iceland is pure and rich in essential substances such as vitamins, trace elements, amino acids and minerals. The dried seaweed is crushed, finely ground and incorporated into a cellulose fiber.

The natural moisture level of the skin enables an active exchange of those beneficial substances between the fibre and the skin, providing a noticeable sense of wellbeing.

Free radicals are caused by pollution, food, medicines, stress. The high level of antioxidants found in seaweed protects the skin against those harmful free radicals that damage our skin cells.

The substances found in seaweed help to activate cell regeneration, which in turn can help to relieve skin diseases, reduce inflammation and soothe itchiness.

  • Tested and certified antioxidant effect
  • Anti-inflammatory, revitalising and protective effect on skin
  • Containing vitamins A, B and E
  • Containing Magnesium, Potassium, Calcium and Phosphorus
  • Containing amino acids and micro-elements

The fiber is produced exclusively from sustainable raw materials – wood and seaweed – using methods that save both energy and resources. The fiber is carbon neutral and completely biodegradable

Marialma® NATURAL HEMP

Made of 100% hemp, this bed sheet has natural breathable and antimicrobial characteristics and that makes this bed sheet allergen free. It keeps its shape throughout the years and don’t wear out! It’s quite the opposite! These bed sheets get softer and more luxurious with each wash and each use.

Hemp is also a natural thermo-controller fibre. The fabric naturally cools and absorbs moisture, so it’s perfect for hot humid climates or for anyone who is prone to sweating at night. On the other hand, it keeps you warm in more chilly nights.

Marialma features Lyocell fibers made with patented processes on the bed sheets, which make them perfect for sensitive skin and problems related to body heat and many other insomnia causes. This process incorporates seaweed or zinc oxide firmly into a natural cellulose fiber ensuring that their properties are permanently preserved within the useful life of the bed sheets, regardless of several rounds in the washing machine.

With proper care our bed sheets are expected to last for many years. In order to assure your bed sheet longevity, we advise you to take the time to alternate the use of your bed sheet on a weekly basis. After each use and launder, store your sheets in a well-ventilated area. It is also important to take note that over drying your sheets or drying them on too hot is one of the most common factors why many bedsheets around the world come with a short life.

Please refer to our care guide for further instructions.

Long lasting quality

The patented Lyocell process, embeds the zinc oxide and the seaweed firmly within a natural cellulose fibre. As a result, their positive properties are permanently preserved within the fibre, even after multiple washing cycles.

We make custom sizes for all our bed sheets. You just have to fill in the correspondent form in our size guide page.

From the production of our special yarn to the weave of our inspiring Jacquards, our entire cotton bed sheets production is made in the medieval city of Guimarães, Portugal’s birthplace.

Jacquard fabric is a craft that represents both ancient tradition and modern luxury. It really constitutes a special visual and tactile experience

The ancestor of jacquard is brocade. Since the 4th century, linens were woven into rich patterns to form beautiful fabrics and with the beginning of the use of silk, these fabrics were as luxurious to the eye as to the touch. Later, with the inclusion of precious metals and gems, brocades were so expensive that only nobles could afford them and these fabrics became a token of wealth and distinction.

Our jacquards are made and proudly design in Portugal, using our historical ornaments as inspiration.  Our first collection, “First Stone” is inspired by the traditional Portuguese sidewalk.

ALPACA FIBER

Some of the benefits of alpaca wool are:

  • Superior breathability
  • Wicks away body moisture
  • Resistant to acquired odors
  • Naturally windproof
  • Flame resistant
  • Doesn’t melt
  • No pilling effect
  • Has a natural sheen
  • All natural and biodegradable

Alpaca weaving is a traditional craft done using sustainable methods, which puts it under the desirable “fair trade” banner. Alpaca wool is as warm as common wool and yet just a mere 1/3 of the weight, which means that its insulation capacity is around three times higher, making garments so very light and warm! Alpaca is a dry fibre with a minimum of lanolin meaning it does not need scouring before the spinning, it can be spun into yard right after the fleece. Another interesting fact is that it is rarer than cashmere and it also pills less because of its longer fiber.

The minimal particles of the natural wax of Alpaca wool, lanolin, make it naturally hypoallergenic and smoother than other wools. Therefore, those who are sensitive to wool find that they can wear alpaca without feeling skin irritation or itching. This wool is so soft that it is often compared to cashmere.

Alpaca is a dry fibre with a minimum of lanolin meaning it does not need scouring before the spinning, it can be spun into yard right after the fleece. Another interesting fact is that it is rarer than cashemere and it also pills less because of its longer fiber.

Alpaca fibre has less scales on each individual fibre, compared to sheep’s wool, which makes alpaca wool smoother.

The smoothness and lack of scales also give the alpaca fibre a particular natural sheen. This fact also makes this fibre a favorite of knitters, because it is so easy to handle and knit.

Alpaca is a dry fibre with a minimum of lanolin meaning it does not need scouring before the spinning, it can be spun into yard right after the fleece.

COROZO

Corozo buttons are sustainable because corozo is a durable and renewable source that is naturally harvested. Corozo buttons are made from the seeds of a certain palm tree that can grow up to 10 meters and the 2cm red fruits come in large bunches.

Corozo is a 100% natural material, often referred to as “vegetable ivory” for its colour is very similar to animal ivory.

It is a non-toxic unique natural grain, highly resistant to scratching, impact and temperature.

HEMP

100% natural and biodegradable buttons made exclusively off hemp recycled fibers.

A beautiful, durable and resistant button.

Orders

Made to order is one of our main pillars. Why? Mainly because it minimizes waste and overproduction, and as a plus we can exceed our customer’s expectations by customizing their order to the maximum.

After receiving your order, it will be forwarded along with other orders placed in the same week, and follow immediately for production. This process could take between 20 to 40 days in total.

  • Browse our shop and start by choosing the type of material or color that best suits your taste.
  • Choose product, pattern and color.
  • Carefully select the size for the intended bed.
  • Select “Add to cart” and continue your shopping.
  • Go to the cart and verify the chosen products, colors and sizes.
  • Select a Gift Box if you want one
  • Select Check out
  • Enter the requested data
  • Choose delivery and billing address
  • Enter your promotion code if you have one
  • Choose payment method
    • Enter requested data
  • Confirm your order

Because of its strong antibacterial properties (which helps to make garments stay fresh longer) it stops unwanted odour caused by bacteria, helps to regenerate the skin, to improve the healing of wounds and to reduce inflammation.

– Strong antibacterial properties.
– Stops unwanted odour caused by bacteria.
– High UV protection (up to 50 SPF)
– Patented technology that ensures long-lasting performance.
– Soothing and skin friendly, even for the most sensitive skin (approved for – -baby products).
– Biodegradable.

The fiber is produced without the use of aggressive chemicals and is made solely from renewable raw materials, making it both eco-friendly and fully biodegradable.

If you have no time to fill your registry when you place the order, you can order as a guest and do it later.

When you do have time to fill in the registry, it will be worth it. This way you will receive information on special offers, new products and many more news.

Sure! Before placing a new order, sign in to your account and change the delivery address. When you check out, just confirm the delivery address that appears in your screen.

If your order has already been dispatched, use the link made available by the transport company and follow their instructions to update your delivery address, delivery date or hour, if necessary.

All our products are delivered in our cotton storage bag.

In the shopping cart you will have the opportunity to request a gift box. Just select the given option.

Go to your account and select Promotional Codes to verify is any is available to you.

Enter your available promotional code in the check out.

We will always try to have our stock updated. If your favorite product is out of stock of, feel free to contact us and know when it will be available again.

We accept all major credit cards and PayPal as well.

Note that we can only accept one payment method per order.

As we do not store your payment data, your order can not be modified.

We process incoming orders on Mondays and Thursdays, except holidays.

See all Portuguese holidays:

2019 Holidays:

January 1 – New Year’s Day

April 19 – Holy Friday

April 21 – Eastern

April 25 – Freedom Day

May 1 – Labour Day

June 10 – Portugal Day

June 20 – Corpus Christy Day

August 15 – Assumption of the Blessed Mother

October 5 – Proclamation of the Republic

November 1 – All Saints Day

December 1 – Restoration of the Independence Day

December 8 – Immaculate Conception Day

December 25 – Christmas

Delivery

We deliver to the countries stated in the table below. They are grouped in 5 zones. Please refer to the table to see where your country fits and respective shipping value.

If your country is not on the list, please contact us at hello@marialma.com.

We do not deliver to PO boxes. Our deliveries are hand to hand at the provided address.

ZONE COUNTRIES
1 Portugal, Germany, Belgium, Denmark, Spain, France, Netherlands, Ireland, Italy, Luxembourg, UK, Sweden, Vatican City
2 Norway, Switzerland
3 USA (California, Florida, New York) and Canada
4 China, South Korea, Indonesia, Japan, Qatar, Singapore, Taiwan
5 Mexico, Argentina

All online purchases within the European Union include VAT, at the current Portuguese rate, in the final price presented online for each product.

Purchases to outside the European Union are processed according to the Incoterm DDU (Delivery Duty Unpaid), that is, these do not include VAT. In this case, VAT will be supported by the Customer in their country, as well as any taxes or customs duties, according to the country’s law. Because of the different custom policies in the various countries, you will be responsible for paying any costs or taxes when your order reaches the country of destination. Marialma does not control the shipping process, therefore, cannot be accountable for those costs.

Refer to the table below to see the countries we deliver to, shipping costs and delivery times.

ZONE COUNTRIES
1 Portugal, Germany, Belgium, Denmark, Spain, France, Netherlands, Ireland, Italy, Luxembourg, UK, Sweden, Vatican City
2 Norway, Switzerland
3 USA (California, Florida, New York) and Canada
4 China, South Korea, Indonesia, Japan, Qatar, Singapore, Taiwan
5 Mexico, Argentina

DELIVERY COSTS AND TIMES

1

2 3 4 5

20-40 days

20-40 days

20-40 days

20-40 days

20-40 days

7€*

17€*

17€*

20€*

22€*

FREE WORLDWIDE SHIPPING 150€* +

*plus VAT

Please note: Any delivery date mentioned by us is merely indicative because we do not control the delivery process.

We are happy to offer you free shipping when you purchase above 150€.

All online purchases within the European Union include VAT, at the current Portuguese rate, in the final price presented online for each product. The countries listed above as “Europe” benefit from exemption of customs taxes and duties.

Purchases to outside the European Union are processed according to the Incoterm DDU (Delivery Duty Unpaid), that is, these do not include VAT in the price presented online. In this case, VAT will be supported by customers in their country, as well as any taxes or customs duties, according to the country’s law.

Sign in to your account and select Tracking Orders and then the order itself.

Also, the transport company will send you (by email or sms, as you’ve requested) the elements you need to track your order directly on their website.

We process incoming orders on Mondays and Thursdays, except holidays.

2019 Holidays:

January 1 – New Year’s Day

April 19 – Holy Friday

April 21 – Easter

April 25 – Freedom Day

May 1 – Labour Day

June 10 – Portugal Day

June 20 – Corpus Christy Day

August 15 – Assumption of the Blessed Mother

October 5 – Proclamation of the Republic

November 1 – All Saints Day

December 1 – Restoration of the Independence Day

December 8 – Immaculate Conception Day

December 25 – Christmas

See all Portuguese holidays:

Returns

We stand by our products and their quality and are confident that when you receive your favourite products you will not regret it. However, returning or cancelling your order is your right.

We do not accept returns other than those foreseen by law, namely in case of defect or non-conformities.

Customers can cancel their order at any time, until the moment it is shipped from our warehouse, and have the right of the full refund. Customers can also cancel their order after receiving it and exercise their right to return under the legal terms foreseen by law, namely, the Decree-law 24/2014, of February 14th

Customers can cancel the contract – without being demanded any compensation – with 14 (fourteen) days after receiving it and must return the products to ALMA PLANET within 14 (fourteen) days of their cancellation communication, in proper conditions.

Return costs are the responsibility of the customer as stated in no.2 of the article 13th of the Decree-law 24/2014 of February 14th

Products must be returned in the original package, including the invoice, without being used or washed and with all labels and hand tags. The package should be sent complete, as received and with all documentation, to ALMA PLANET, LDA, to the following address Rua da Estrada Velha, Edifício Colunex, S/N, 4585-610 Recarei, Portugal

The cancellation communication can be made by letter, email or using the appropriate form in the website in the Customer Area. Sign in into our website, access your order and select the item(s) you wish to return. Please, select your motive for returning; it will help us to improve our products and service.

Note that items lost during transport are not considered as returns.

Sign in to start your returning process.

ALMA PLANET reserves the right to not accept items that do not comply with the aforementioned conditions or the legal applicable ones.

Items purchased as part of a SET cannot be returned separately, as the amount you pay for a SET is different from the total of each piece.

Albeit our thorough quality management process, in exceptional cases a defective product may leave our warehouse. If you happen to receive a defective item, please follow the returning process in the Customer Area and select the Defective Item motive.

Provided that our Quality Department confirms the existence of a defect, we will inform you by email and a full refund will be made to the payment method you have chosen to purchase this order.

We cannot accept returns of items purchased on sale.

Please understand that if a certain item is custom-made especially for you, we cannot accept its return for it will not respond to other customer specifications.

After receiving your return at our warehouse, processing it may take up to 10 work days, especially during high work seasons. All refunds are processed within 72 hours after the acceptance of the return.

After receiving the returned items, we will send you an email confirming the return, the refund value and indicative time of refund. Refunds comprise the product price (this excludes shipping costs and additional taxes).

If items are confirmed, by us, as defective, the refund will encompass product price and shipping costs. However, if you have chosen urgent shipping, we will refund you for the standard shipping cost available in our website.